Center for Planning, Accreditation and Quality Assessment

Purpose and objectives

Development and implementation of measures aimed at improving the quality of educational services and university activities in accordance with ISO 9001 international standards. Implementation of the university's policy, goals, and strategic programmes, projects and plans within the Strategic Development Plan of Zhezkazgan University.

Main tasks

• Coordinating the operation and maintenance of the university's quality management system (QMS)
• Ensuring QMS documentation complies with ISO 9001 requirements
• Organising and conducting internal audits
• Preparing data for management review of the QMS
• Participating in the development and implementation of university-level strategic programmes, projects and plans
• Ensuring inter-unit cooperation in implementing strategic objectives
• Preparing documentation for institutional and specialised accreditation

Functional responsibilities

• Monitoring the implementation of university policy, strategy and quality goals, as well as goals of individual units
• Analysing the causes of declining quality in educational services
• Defining evaluation criteria, monitoring and improving KPIs
• Preparing materials for senior-management review of the QMS
• Collecting, processing and analysing data for the university's annual self-assessment report
• Developing proposals for improving the organisational structure and management system
• Providing methodological support in developing and improving QMS documents; monitoring ISO 9001 compliance